Legal Policy

Terms & Conditions

DEFINITIONS

WE/US:Honey Airport Transfers Limited
YOU: CLIENT, BOOKER, AGENT

BOOKINGS

We accept booking made online through our website, email and telephone. When you book with us you will receive a Booking Acknowledgement email for the journey(s) you have booked and paid for. It is your responsibility to check that the details supplied to us are correct. You will receive a 'Journey Details' email when the journey has been assigned to a driver. This will contain the pickup instructions and the driver's telephone number.

Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected.

LUGGAGE

Transport For London TFL regulations require all luggage to be securely fastened in the boot of the vehicle, please ensure to take this into account when choosing a vehicle. Our Chauffeurs will under no circumstance allow luggage to be stored inside the vehicle (passenger seating area), if you have excess luggage, we will either arrange another vehicle for additional cost or client may arrange another vehicle on their own at their own expense.

ANIMALS TRANSPORT

Honey Airport Transfers Ltd reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. By law we must accept guide dogs or service animals for the visually impaired or any other disability that requires the use of dogs. The exact route of your journey is down to the driver's discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis.

JOURNEY

Please ensure you give us your correct flight details and arrival times and day into the UK and not your departing information, unless you have booked a return Journey.Honey Airport Transfers Limited does not accept any responsibility in any way for missed flights for whatever reason such as traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances. We always advise clients to give adequate traveling time when booking the pickup time, this advice is not in any shape or form to be understood as a guarantee of traveling time to the airport.

Below is the minimum traveling time to:

WAITING TIMES AND CHARGES

Airport Pick Ups:

Your Driver will track your flight for delays or early landings and be present at arrivals 30 minutes after landing, included in your transfers fee is complimentary 60 minutes, in total you have 90 minutes of non-chargeable waiting after which additional charges for waiting will apply, below are the rates:

If you request a specific pick time, there will only be 60 minutes free waiting and that commences from your requested pick-up time.

Train Station:

Free waiting of up to 20 minutes, £10 thereafter for every additional 20 minutes.

Hotels / Restaurants / Home Addresses / Office Addresses:

Free waiting of up to 20 minutes, £10 thereafter for every additional 20 minutes.

Honey Airport Transfers Ltd use their own transport wherever possible but do use third party companies where appropriate. Honey Airport Transfers Ltd reserves the right to provide an upgraded car type from the original Honey Airport Transfers Ltdted if your chosen vehicle is unavailable.

PAYMENTS

Honey Airport Transfers Ltd does accept card payments either through our website or through payment links and direct Bank Transfers. We do not register or save your payment details and therefore cannot charge additional charges if or when required, for any additional payments owed to us, we will send a payment link either to your phone or your Email. We also Accept Cash Bookings, however if the amount exceeds £50 then a full payment by card will be required.

CANCELLATIONS & REFUNDS

Honey Airport Transfers Ltd will accept any cancellation as long as 24 hours’ notice is provided FREE OF CHARGE. All cancellations requests must be made via our email info@honeyairporttransfersltd.com to which you will receive confirmation by us. If you do not receive an email from Honey Airport Transfers Ltd confirming your cancellation within 1 hour, then we have not received it. In this case, please call our out of hours number which is 02037971279.

We will not issue refund:

COMPLAINTS

Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint.